Refund Policy

Your satisfaction is our priority. Here's everything you need to know about our transparent refund process.

Last updated: December 14, 2024

Full Refund

No premium features used

60% Refund

Premium features used

7 Days

Processing time

Our Refund Policy

Transparent, fair, and customer-focused

Refund Conditions

100% Refund Eligible

  • No premium features accessed
  • No documents downloaded
  • Request within 7 days of purchase
  • Technical issues on our end

60% Refund (40% Deduction)

  • Downloaded premium content
  • Used AI-powered features
  • Accessed premium templates
  • Generated premium documents

Note: The 40% deduction covers the value of premium services already consumed.

No Refund Cases

  • Refund requests after 7 days of purchase
  • Violation of terms of service
  • Fraudulent or abusive usage patterns

Processing Timeline

1

Request Submitted

Review within 24 hours

2

Processing

3-5 business days

3

Completed

Credited to original payment method

Payment Gateway Policy

Refunds are processed through our secure payment gateways (Razorpay/Stripe). While we process refunds within 7 working days, the time for funds to reflect in your account may vary depending on your bank or financial institution (typically 3-10 business days).

How to Request a Refund

Required Information:

  • • Transaction ID or Receipt
  • • Account email address
  • • Reason for refund request
  • • Purchase date

Contact Methods:

  • • Email: support@neuracv.com
  • • In-app support chat
  • • Customer support portal

Need Help with Your Refund?

Our customer support team is here to help you through the refund process. We&apps;re committed to resolving your concerns quickly and fairly.